Last Updated: January 2025
This Refund & Cancellation Policy outlines the terms under which purchases made on SmartiFlix (http://smartiflix.site/) may qualify for a refund. Please read carefully before subscribing.
By purchasing any subscription on our website, you agree to the following policy.
1. General Refund Terms
SmartiFlix offers digital streaming access upon purchase, meaning delivery is instant.
For this reason, all subscription purchases are generally non-refundable once the service has been activated.
Refunds may only be considered under specific valid conditions (see Section 2).
Refunds will not be granted for:
- Change of mind
- Device incompatibility due to unsupported hardware
- Poor internet connection on user’s side
- Customer not following setup instructions
- Limited or temporary channel availability
- Personal preference or lack of use
2. Valid Refund Eligibility
A refund may be issued only if:
- You are unable to access the service after purchase
- You contacted support and troubleshooting failed
- The issue originates from SmartiFlix and not the user’s network or device
Customers must allow our team to attempt troubleshooting before a refund is considered.
3. Trial Period (If Provided)
If a trial option is offered, users are encouraged to test service quality before purchasing longer plans.
Trials are non-refundable once activated.
4. How to Request a Refund
To request a refund, contact support with:
- Your email used for purchase
- Order/transaction details
- A description of the issue
📧 Email: contact@smartiflix.site
Our support team will review your request and respond promptly.
5. Cancellation Policy
- You may cancel your subscription anytime, but access will remain active until the subscription ends.
- Cancellations do not trigger automatic refunds unless eligibility in Section 2 is met.
- Recurring plans (if enabled) must be cancelled before renewal to avoid additional charges.
6. Chargebacks
Unauthorized chargebacks will result in:
- Immediate account suspension
- Ban from future service
- Evidence submission to payment providers for dispute resolution
Please contact us before opening a dispute so we can resolve the issue faster.
7. Service Disclaimer
IPTV services may experience occasional outages, buffering, or channel changes.
These conditions are normal in digital streaming and do not qualify for refunds.
8. Contact Us
If you have questions or require assistance:
📧 contact@smartiflix.site
🌍 http://smartiflix.site/
Our support team is available to help.